Ridelux
Cities We Serve

TERMS AND CONDITIONS

By using the website and services, you agree to be bound by these terms and conditions and our privacy policy. In these terms and conditions, the words "website" refer to the Ridelux website, "we", "us", "our" and “Ridelux” refer to Ridelux and "you" "client" and "user" refer to you, the Ridelux client.

The following terms and conditions apply to the website and services offered by Ridelux. This includes the mobile and tablet versions as well as any other version of Ridelux accessible via desktop, mobile, tablet, social media or other devices.

READ THESE TERMS AND CONDITIONS CAREFULLY BEFORE USING OR OBTAINING ANY INFORMATION OR SERVICE FROM RIDELUX.

1. ACCEPTANCE OF TERMS

This agreement sets forth legally binding terms for your use of Ridelux. By using the website and services, you agree to be bound by this agreement. If you do not agree to the terms of this agreement, you must not use the website and services. We may modify this agreement from time to time, and such modification shall be effective upon posting on the website. You agree to be bound by any modifications to these terms and conditions when you use the website and the services offered on the website after such modification is posted on the website; therefore, it is important that you review this agreement regularly.

The services are not directed to persons under the age of 13. Ridelux does not knowingly collect information from persons under the age of 13. If you are under the age of 13, please do not submit any personal information about yourself to Ridelux unless you have proper authorization from a parent or appropriate legal guardian. It is the responsibility of parents and legal guardians to determine whether any of the content and services offered on the website is appropriate for their children or minors under their guardianship.

Ridelux may, in its sole discretion, refuse to offer the services to any entity and change its eligibility criteria at any time. This provision is void where prohibited by law and the right to access the service and the website is revoked in such jurisdictions.

The website and services may only be used in compliance with these terms and all applicable local, state, national and international laws, rules and regulations.

By using the website and services, you represent and warrant that you have the full right, power and authority to enter into this agreement and to fully perform all of your obligations hereunder. You further represent and warrant that you are under no legal disability or contractual restriction that prevents you from entering into this agreement.

2. NOTIFICATIONS AND NEWSLETTER

By providing Ridelux with your email address and telephone number, you agree that we may use your email address to send you important notifications and communications about our services, news and special content. If you do not wish to receive these emails, you may opt-out of receiving them by sending us your request through our contact information or by using the "unsubscribe" option in the emails. Opting out may prevent you from receiving emails regarding our services, important news and special content.

3. SERVICES

Ridelux offers chauffeured transportation services.

Services can be booked through the website. The user must select the pick-up point and the destination point. Service rates can be calculated based on the route or the hours scheduled and requested for the service. The user will be able to select the type of vehicle at the time of scheduling the service.

Users must indicate their location and destination at the time of requesting the service and Ridelux will search for the driver that best suits their specifications, location and destination.

Once the service is scheduled, the user authorizes Ridelux to communicate with the driver for the purpose of monitoring the trip, assisting the driver with directions or misrouting, course corrections, safety reasons or for any other reason Ridelux deems necessary for the proper provision of the service.

Users may also request service for someone other than the person requesting the service. In that case the user may request and pay for the service by providing the details of the passenger, the address, date and time of collection and can track the route through our notifications, until its completion. At the time of making the request for the service, the user must indicate that the service is for another person or persons and authorizes us to send communications and notifications about the development of the route until its completion.

In case of any complaint or problem related to the service or the driver providing the service, you should contact Ridelux to handle the complaint. Ridelux will receive your complaint through our helpdesk and will work promptly to resolve any complaint or problem you may have regarding our service. You will be required to provide us with the necessary information to enable a prompt and appropriate resolution of your complaint or problem.

You agree and acknowledge that you will not use Ridelux services in cases of medical emergency. In cases of emergency, please seek emergency medical services. Ridelux is not a provider of emergency medical transportation services.

You understand and agree that situations beyond our control may arise in which drivers become lost, have an accident during the pick-up route, or fail to respond to requests Ridelux communicates to you regarding your specifications. Ridelux services and third party services requested by users are not infallible, the user accepts the risks that may occur during the provision of the services.

Passengers must behave in a respectful and courteous manner with drivers at all times. Ridelux reserves the right to cancel any service if drivers threaten their physical or moral safety, the safety of the vehicle or the safety of other passengers, or passengers engage in rude, abusive, disrespectful, threatening or other behavior that may be considered by any person to be objectionable.

The user declares and accepts that Ridelux services are provided through affiliated third party companies. The drivers providing the transportation services requested by users are partners and affiliates and are not employees of Ridelux.

Ridelux may cancel any service and may change or discontinue the availability of services any time in its sole discretion.

4. PAYMENTS

Users will make bookings of services through the website. The services booked through the website will be paid by credit or debit card through Stripe (payment processor available on the website).

The service will be billed according to the type of service selected by the user (point to point and hourly) and by the type of vehicle selected by the user. The total value of the service will be shown in the checkout before confirming the booking. The total value of the service will be automatically charged to the user's credit card or debit card one day before the scheduled time in the booking process (one-time payment). Upon charging the service and processing a transaction, we will issue an electronic receipt that will be sent to the user's email address with the details of the transaction and confirmation of the service on the scheduled date and time. If the user contacts Ridelux after the booking process to request extra services, the services will be billed through your credit card or payment information.

If you find any inconsistency in your billing, please contact us through our contact details or you can make the claim through the customer service of the relevant payment platform.

If your card is declined, you will receive an error message. No payment will be charged to your card and the scheduled service will be cancelled. Your credit or debit card may be declined for various reasons, such as insufficient funds, AVS (Address Verification System) mismatch, or you have entered an incorrect security code.

If your payment is declined, you will need to provide an alternative payment method or provide another card on which the payment can be charged and processed. If the buyer does not provide a credit or debit card where payment can be processed, the scheduled service will be automatically cancelled.

Important: By completing a booking process for a service on the website and providing your payment details, such as your credit card details, you agree and authorize that the value of the corresponding service shown during the booking process will be charged one day before the booked date for the service to your credit or debit card automatically. The payment of the service will be made in a one-time payment. In cases where the user requests other services after the booking process is completed, the user authorizes Ridelux to charge for the requested service through your payment information and through our payment processor (Stripe). The value of the extra services requested by the user after the booking process has been completed will be billed together with the service booked through the website.

Your payment details will be processed and stored securely and for the sole purpose of processing the booking of services through the website. Ridelux reserves the right to engage any payment platform available on the market, which processes your data for the sole purpose of processing the booking of services through the website.

5. DISCLAIMER

By accessing the website and the content available on the website, you accept personal responsibility for the results of using the information available on the content. You agree that Ridelux has not guaranteed the results of any actions taken, whether or not advised by this website or the content. Ridelux provides resources and content for informational purposes only. We do not guarantee that the information available on the website is accurate, complete or updated. The content of this website is provided for general information and should not be taken as a professional advice. Any use of the material provided on this website is at your own risk.

6. THIRD-PARTY MATERIALS.

“Third-Party Materials” means any content, images, videos, texts or other material that is owned by a third party, such as stock images, videos and texts. Such Third-Party Materials are subject to the applicable third-party terms and licenses, and may only be used as permitted by such terms and licenses.

7. COPYRIGHT

All materials on Ridelux, including, without limitation, names, logos, trademarks, images, text, columns, graphics, videos, photographs, illustrations, software and other elements are protected by copyrights, trademarks and/or other intellectual property rights owned and controlled by Ridelux or by third parties that have licensed or otherwise provided their material to the website. You acknowledge and agree that all materials on Ridelux are made available for limited, non-commercial, personal use only. Except as specifically provided herein. No material may be copied, reproduced, republished, sold, downloaded, posted, transmitted, or distributed in any way, or otherwise used for any purpose, by any person or entity, without Ridelux prior express written permission. You may not add, delete, distort, or otherwise modify the material. Any unauthorized attempt to modify any material, to defeat or circumvent any security features, or to utilize Ridelux or any part of the material for any purpose other than its intended purposes is strictly prohibited.

8. COPYRIGHT INFRINGEMENT

Ridelux will respond to all inquiries, complaints and claims regarding alleged infringement for failure to comply with or violation of the provisions contained in the Digital Millennium Copyright Act (DMCA). Ridelux respects the intellectual property of others, and expects users to do the same. If you believe, in good faith, that any material provided on or in connection with the website infringes your copyright or other intellectual property right, please send us your copyright infringement request pursuant to Section 512 of the Digital Millennium Copyright Act (DMCA), via our contact information, with the following information:

  • Identification of the intellectual property right that is allegedly infringed. All relevant registration numbers or a statement regarding ownership of the work should be included.
  • A statement that specifically identifies the location of the infringing material, in sufficient detail so that Ridelux can find it on the website.
  • Your name, address, telephone number and email address.
  • A statement by you that you have a good faith belief that the use of the allegedly infringing material is not authorized by the copyright owner, or its agents, or by law.
  • A statement by you, made under penalty of perjury, that the information in your notification is accurate, and that you are the copyright owner or authorized to act on its behalf.
  • An electronic or physical signature of the copyright owner or of the person authorized to act on the copyright owner's behalf.

9. LICENSE TO USE THE PLATFORM AND SERVICES

Ridelux grants you a personal, worldwide, royalty-free, non-assignable and non-exclusive license to use the platform that Ridelux provides to you as part of the services. This license is for the sole purpose of allowing you to use and enjoy the benefit of the services provided by Ridelux, in the manner permitted by these terms. You may not copy, modify, distribute, sell or rent any part of our services or the included software, nor may you reverse engineer or attempt to extract the source code of such software, unless such restrictions are prohibited by law or you have our written permission.

You agree not to use the website and services in a negligent, fraudulent or unlawful manner. The user also agrees not to engage in any conduct or action that may damage the image, interests or rights of the Ridelux website or third parties.

This service prohibits the sending of messages or mass e-mails that: (1) Any messages that are categorized as SPAM. (2) Have harassing, abusive, defamatory, obscene, bad faith, unethical or otherwise unlawful content (3) Distribute Trojan horses, viruses or other malicious computer software (4) Are intended to commit fraud or impersonation, (5) distribute intellectual property without having ownership or a license to distribute such property (6) violate, in any way, the terms of service, privacy policy or rules of this website or the recipients.

Ridelux reserves the right to terminate your access immediately, with or without notice, and without liability to you, if Ridelux believes that you have violated any of these terms or interfered with use of the website or services.

10. CONFIDENTIAL INFORMATION

Information provided by our clients through our services will be treated as confidential information and will be used solely for the purpose of providing our services properly. Ridelux will protect such confidential Information from disclosure to third parties by employing the same degree of care used to protect its own confidentiality or proprietary information of similar importance. If necessary to carry out a prospective business relationship, Ridelux may disclose confidential information received pursuant to our services to employees and/or consultants with a need to know, provided that the consultants are obligated to protect such confidential information from unauthorized use and disclosure. Confidential information shall not be disclosed to any third party without the prior written consent of the customer who is the owner of the information.

11. PERSONAL DATA

Any personal information you submit in connection with the services and use of the website will be used in accordance with our privacy policy. By using the services, you agree that we may collect and store your personal information. Please see our privacy policy.

12. PROHIBITED ACTIVITIES

The content and information available on the website (including, but not limited to, data, information, text, music, sound, photos, graphics, video, maps, icons or other material), as well as the infrastructure used to provide such content and information, is proprietary to Ridelux or licensed to Ridelux by third parties. For all content other than your content, you agree not to otherwise modify, copy, distribute, transmit, display, perform, reproduce, publish, license, create derivative works from, transfer, sell or re-sell any information, software or services obtained from or through the website. In addition, the following activities are prohibited:

  • Access, monitor, reproduce, distribute, transmit, broadcast, display, sell, license, copy or otherwise exploit any content of the services, including but not limited to, using any robot, spider, scraper or other automated means or any manual process for any purpose not in accordance with this agreement or without our express written permission.
  • Violate the restrictions in any robot exclusion headers on the services or bypass or circumvent other measures employed to prevent or limit access to the services.
  • Take any action that imposes, or may impose, in our discretion, an unreasonable or disproportionately large load on our infrastructure.
  • Deep-link to any portion of the services for any purpose without our express written permission.
  • "Frame", "mirror" or otherwise incorporate any part of the services into any other websites or service without our prior written authorization.
  • Attempt to modify, translate, adapt, edit, decompile, disassemble, or reverse engineer any software programs used by Ridelux in connection with the services.
  • Circumvent, disable or otherwise interfere with security-related features of the services or features that prevent or restrict use or copying of any content.
  • Download any content unless it’s expressly made available for download by Ridelux.

13. DISCLAIMER OF WARRANTIES

Because of the nature of the Internet, Ridelux provides and maintains the website on an "as is", "as available" basis and makes no promise that use of the website will be uninterrupted or entirely error free. We are not responsible to you if we are unable to provide our Internet services for any reason beyond our control.

Our website may from time to time contain links to other websites which are not under the control of and are not maintained by us. These links are provided for your convenience only and we are not responsible for the content of those sites.

Except as provided above we can give no other warranties, conditions or other terms, express or implied, statutory or otherwise and all such terms are hereby excluded to the maximum extent permitted by law.

You will be responsible for any breach of these terms by you and if you use the website in breach of these terms you will be liable to and will reimburse Ridelux for any loss or damage caused as a result.

Ridelux will not be liable in any amount for failure to perform any obligation under this agreement if such failure is caused by the occurrence of any unforeseen event beyond its reasonable control including without limitation Internet outages, communications outages, fire, flood, war or act of God.

These terms do not affect your statutory rights as a consumer which are available to you.

Subject as aforesaid, to the maximum extent permitted by law, Ridelux excludes liability for any loss or damage of any kind howsoever arising, including without limitation any direct, indirect or consequential loss whether or not such arises out of any problem you notify to Ridelux and Ridelux shall have no liability to pay any money by way of compensation, including without limitation all liability in relation to:

  • Any incorrect or inaccurate information on the website.
  • The infringement by any person of any Intellectual Property Rights of any third party caused by their use of the website or service purchased through the website.
  • Any loss or damage resulting from your use or the inability to use the website or resulting from unauthorized access to, or alteration of your transmissions or data in circumstances which are beyond our control.
  • Any loss of profit, wasted expenditure, corruption or destruction of data or any other loss which does not directly result from something we have done wrong.
  • Any amount or kind of loss or damage due to viruses or other malicious software that may infect a user's computer equipment, software, data or other property caused by persons accessing or using content from the website or from transmissions via emails or attachments received from Ridelux.
  • All representations, warranties, conditions and other terms which but for this notice would have effect.

14. ELECTRONIC COMMUNICATIONS

No responsibility will be accepted by Ridelux for failed, partial or garbled computer transmissions, for any computer, telephone, cable, network, electronic or internet hardware or software malfunctions, failures, connections, availability, internet accessibility or availability or for traffic congestion or unauthorized human act, including any errors or mistakes.

15. INDEMNIFICATION

You agree to defend and indemnify Ridelux from and against any claims, causes of action, demands, recoveries, losses, damages, fines, penalties or other costs or expenses of any kind or nature including but not limited to reasonable legal and accounting fees, brought by third parties as a result of:

  • Your breach of this agreement or the documents referenced herein.
  • Your violation of any law or the rights of a third party.
  • Your use of the services.

16. CHANGES AND TERMINATION

We may change the website and these terms at any time, in our sole discretion and without notice to you. You are responsible for remaining knowledgeable about these terms. Your continued use of the site constitutes your acceptance of any changes to these terms and any changes will supersede all previous versions of the terms. Unless otherwise specified herein, all changes to these terms apply to all users. Furthermore, we may terminate this agreement with you under these terms at any time by notifying you in writing (including by email) or without any warning.

17. ASSIGNMENT

This agreement and any rights and licenses granted hereunder, may not be transferred or assigned by you, but may be assigned by Ridelux without restriction.

18. INTEGRATION CLAUSE

This agreement together with the privacy policy and any other legal notices published by Ridelux, shall constitute the entire agreement between you and Ridelux concerning and governs your use of the website and the services.

19. DISPUTES

The user agrees that any dispute, claim or controversy arising out of or relating to these terms and conditions, or the breach, termination, enforcement, interpretation or validity thereof or the use of the services, shall be resolved by binding arbitration between the user and Ridelux, provided that each party retains the right to bring an individual action in a court of competent jurisdiction.

In the event of a dispute arising in connection with the use of the services or the breach of these conditions, the parties agree to submit their dispute to arbitration resolution before a reputable arbitration organization as mutually agreed by the parties and in accordance with applicable commercial arbitration rules.

You agree to initiate a formal dispute proceeding by sending us a communication through our contact information. Ridelux may choose to send you a written offer after receiving your initial communication. If we offer and send you a settlement offer and you do not accept the offer, or we are unable to resolve your dispute satisfactorily and you wish to continue with the dispute process, you must initiate the dispute resolution process before an accredited arbitration organization and file a separate Demand for Arbitration. Any award rendered by the arbitration tribunal shall be final and conclusive on the parties.

To the fullest extent permitted by law, you agree that you will not file, join or participate in any class action lawsuit in connection with any claim, dispute or controversy that may arise in connection with your use of the website and services.

The courts of the United States, specifically the courts located in the State of New York, shall have jurisdiction over any dispute, controversy or claim relating to Ridelux and its business operations. Any such dispute or controversy shall be brought and resolved in the courts of the United States, specifically the courts located in the State of New York.

20. FINAL PROVISIONS

These terms and conditions are governed by the laws of the United States. Use of the website and services are not authorized in any jurisdiction that does not give effect to all of the provisions of these terms.

Our performance of these terms is subject to existing laws and legal process, and nothing contained in these terms limits our right to comply with law enforcement or other governmental or legal requests or requirements relating to your use of our website or information provided to or gathered by us with respect to such use.

If any part of these terms is found to be invalid, illegal or unenforceable, the validity, legality and enforceability of the remaining provisions will not in any way be affected or impaired. Our failure or delay in enforcing any provision of these terms at any time does not waive our right to enforce the same or any other provision(s) hereof in the future.

Any rights not expressly granted herein are reserved.

21. CONTACT INFORMATION

If you have questions or concerns about these terms, please contact us through our contact page or via the contact information below:
Ridelux,
customerservice@ridelux.com
+1 (888) 221-0585